Terms of Service

These Terms of Service ("Terms") govern your access to and use of Char, an AI notepad provided by Fastrepl, Inc. ("Char," "we," "us," or "our"). By creating an account, downloading the Char application, or using any part of the Service, you agree to these Terms. If you do not agree, do not use the Service.

For questions about these Terms, contact legal@char.com.

1. Who can use Char

You must be at least 16 years old to use the Service. If you use Char on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to both you and the organization.

2. What Char is

Char is an AI notepad that helps you capture, organize, and act on the things you write down. Cloud features — including managed AI, sync, integrations, billing, and account services — are optional and require an internet connection and a Char account.

We may add, remove, or change features at any time. We may add or remove subprocessors as described in our Privacy Policy. When we make material changes that materially reduce functionality you depend on, we will provide reasonable advance notice.

3. Your account

To use cloud features you must create an account using accurate information. You are responsible for keeping your credentials confidential and for everything that happens under your account. If you become aware of unauthorized use, notify us at security@char.com immediately.

You may delete your account at any time by emailing privacy@char.com or using the in-app account deletion flow, where available. After deletion, we will remove your cloud-stored data within the timelines described in the Privacy Policy. Locally stored data on your device is not affected.

4. Your content

4.1 You own your content

You retain all rights to the notes, transcripts, recordings, attachments, and other content you create, upload, or store using Char ("Customer Content"). Customer Content is yours.

4.2 The license you give us

You grant Char a worldwide, non-exclusive, royalty-free license to host, store, transmit, process, and display Customer Content solely to provide the Service to you. This license ends when you delete the relevant content or close your account, except where retention is required by law or as needed to enforce these Terms.

4.3 We do not train AI models on your content

Char does not use Customer Content to train its own AI models. Our AI providers (currently Anthropic and OpenAI) are contractually prohibited from using your prompts, transcripts, or notes to train their models.

4.4 Feedback

If you send us feedback or suggestions, you grant us a royalty-free, perpetual license to use that feedback to improve the Service. We do not need to credit or compensate you for it.

5. Acceptable use

You agree not to:

Use the Service in violation of any applicable law, including export control laws, privacy laws, intellectual property laws, and laws governing recording and surveillance.
Record or transcribe conversations without obtaining the consent of all required parties under the laws of the relevant jurisdiction. You are solely responsible for obtaining recording consent.
Upload, store, or transmit content that is unlawful, defamatory, fraudulent, harassing, infringing, or harmful to minors.
Use the Service to send unsolicited bulk communications, spam, or malware.
Attempt to gain unauthorized access to the Service, other users' accounts, or any system connected to the Service.
Reverse-engineer, decompile, or attempt to extract the source code of the Service, except where applicable law expressly permits despite this limitation.
Resell, rent, sublicense, or operate the Service as a service bureau without our written permission.
Use automated means (bots, scrapers, crawlers) to access the Service beyond rate limits we publish.
Interfere with the integrity or performance of the Service or attempt to circumvent any security or access control.

We may suspend or terminate your access if we determine, in good faith, that you have violated these Terms or created a credible risk of harm to Char, the Service, other users, or third parties.

6. Recording and meeting bots

Char includes features that record audio from your device and, optionally, deploy a meeting bot into video conferences to capture audio. You alone are responsible for obtaining the consent of every participant to the extent required by the laws of every jurisdiction involved. Char surfaces visible recording indicators and bot-presence notices, but those surfaces do not replace your legal duty to obtain consent. Do not use Char to record people who have not consented.

7. Third-party integrations and AI providers

The Service connects to third-party services — including AI model providers, calendar and email providers, integration brokers, and meeting platforms — to deliver certain features. When you enable an integration:

You authorize Char to exchange the data you select with that third party.
That third party's terms and privacy practices apply to your use of their service.
We are not responsible for outages, changes, or actions by the third party.

You can disconnect any integration at any time from in-app settings.

8. Plans, billing, and refunds

8.1 Paid plans

Some features require a paid subscription. We will tell you the price, billing cycle, and what is included before you subscribe. Subscriptions renew automatically until you cancel.

8.2 Payment

All fees are stated and charged in U.S. dollars unless we specify otherwise. We use Stripe to process payments. You authorize us to charge your payment method for all fees due, including taxes.

8.3 Cancellations

You can cancel any time. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable, except where required by law or where we expressly state otherwise.

8.4 Price changes

We may change subscription prices. If we do, we will notify you at least 30 days before the change takes effect. The new price applies to your next renewal. If you do not agree, you may cancel before the change applies.

8.5 Free trials and credits

Free trials and promotional credits, where offered, have the terms we publish at the time. We may end or change them at any time, except for benefits you have already accrued.

9. Communications

By providing your email address, you agree to receive:

Transactional messages — account, billing, security, and service notices.
Product updates — release notes, feature announcements, and important changes.
Marketing communications — newsletters and promotional content. You can opt out of marketing emails at any time using the unsubscribe link or by emailing legal@char.com. Opting out of marketing does not stop transactional messages.

10. Intellectual property

The Service, including its software, design, branding, and content (other than Customer Content), is owned by Fastrepl, Inc. and its licensors and is protected by U.S. and international intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

"Char," the Char logo, and related marks are trademarks of Fastrepl, Inc. Do not use them without our written permission.

11. Suspension and termination

We may suspend or terminate your access to the Service:

If you breach these Terms.
If we are required to do so by law.
If we discontinue the Service or any part of it (with reasonable notice where feasible).
If your account has been inactive for an extended period.

You may terminate at any time by deleting your account.

On termination, your license to use the Service ends. We will delete your cloud-stored data within the timelines in the Privacy Policy. Provisions that by their nature should survive (including Sections 4.2, 4.4, 10, 12, 13, 14, 15, and 16) will survive.

12. Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by law, we disclaim all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that:

The Service will be uninterrupted, error-free, or completely secure.
AI-generated outputs are accurate, complete, or fit for any particular purpose. You are responsible for reviewing and validating AI outputs before relying on them.
Any specific feature, integration, or third-party service will remain available.

13. Limitation of liability

To the maximum extent permitted by law:

Neither party is liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost data, or business interruption, even if advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow these limitations. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You will defend, indemnify, and hold harmless Fastrepl, Inc. and its officers, directors, employees, and agents from any third-party claim, demand, or proceeding arising out of or related to (a) your use of the Service, (b) Customer Content you submit, (c) your breach of these Terms, or (d) your violation of any law or the rights of any third party (including any recording-consent violation).

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction and venue in those courts. The prevailing party in any action is entitled to recover reasonable attorneys' fees and costs.

Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or in-app message at least 30 days before the changes take effect. Continued use of the Service after the effective date means you accept the updated Terms. The "Updated" date at the top of this page always reflects the current version.

17. General

Entire agreement. These Terms (together with the Privacy Policy and any order forms we sign with you) are the entire agreement between you and Char and supersede prior agreements on the same subject.
Severability. If any provision is held unenforceable, the rest of these Terms remain in effect.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.
Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control.
Notices. We will send notices to the email address associated with your account. You agree that electronic notices satisfy any legal requirement of written communication.
Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

18. Contact us

Fastrepl, Inc. Email: legal@char.com Website: char.com